Shipping, Orders & Tracking
Everything you need to know about your order. Find information on order processing times, shipping options, tracking updates, delivery timeframes and how to make changes to your order before dispatch.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected. • Standard & Free Delivery: Typically arrives within 5-7 business days in Australia & 7-14 business days in New Zealand. • Express Delivery: Typically arrives within 3
Do you offer free shipping?
We offer free shipping for orders over $199 AUD, $249 NZD within the regions of Australia & New Zealand. Orders shipped outside these locations may be subject to additional duties taxes and duties, please check with our team before ordering.
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only
What is your cancellation policy?
Orders can usually be canceled within 12 hours. Please contact our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen minus any applicable fees. After this perio