Returns, Refunds & Warranty
Information on returns, store credits, refunds and warranty claims. Learn what’s eligible for return, how to request a return, and what to do if your item is faulty or not working as expected.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email at [email protected] for further assistance. Include a photo of the item received and the name of the missing item(s). Please do
Returns Policy (Change of Mind)
We understand that sometimes a product may not be the right fit. For change-of-mind returns, we may offer a store credit for eligible items returned within 30 days of delivery. To be eligible:. Please note:. All returns must be approved before sendin
How to Request a Return
To request a return, please contact us at [email protected] with your order details. Once reviewed, we’ll let you know if your return is approved and provide instructions on how and where to send the item. Please note:. If you’re unsure whether
Refunds vs Store Credit
We handle returns differently depending on the situation. Change of mind:. Faulty or defective items:. This approach ensures fair outcomes while maintaining product quality and standards.
Restocking Fees Explained
In some cases, a restocking fee may apply to returned items. This fee:. We aim to apply this fairly and only when necessary.
Warranty & Faulty Items
All Spacetek products are backed by a 12-month warranty covering defects in materials and workmanship. If you believe your item is faulty:. If confirmed, we’ll work with you on an appropriate resolution, which may include:. Please note warranty does
Return Conditions
Before returning an item, please ensure:. Returns that do not meet these conditions may not be accepted.